RATES

We offer no call out charge for quotes , or initial verification of faults.

We will be happy to send an engineer to call in and provide you with a quote for the work you require or provide a rough estimate on the phone .Otherwise call out charges for hourly rates are as follows..

 

Normal hours (mon- Fri) (7am to 5pm)	Evenings /Weekends (5pm to 11pm)	Nights Time rates (11pm to 7 am)
*£35	*£40	*£55

 

* Prices shown are per half hour with minimum 1hour charge

 

Payment to be made in full to the engineer on completion of agreed work and issue of invoice, we accept

• Debit/credit cards
• Cash
• Checks

REFUND/CANCELLATION POLICY

If bookings and payments are made prior to an engineers call out , then we must be notified of cancellations at least 1 hour before a scheduled appointment , in this case a full refund will be given.

We realize that exceptional circumstance can take place with regard to the character of the service we supply.

Therefore, we DO honor requests for the refund on the following reasons:
" Materials provided by the engineer are defective and we are unable to replace them within two working days.
" Service provided does not match what was agreed upon the fault or problem was not rectified correctly and we are unable to rectify the problem within two working days.

PRIVACY POLICY for E.T Electrical Services

At E..T Electrical Services we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.
We do occasionally update this Policy so please do return and review this Policy from time to time.

Information We Collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below

:
i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
ii. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase. .
iii. Information provided to us when our visitors communicate with us electronically for any reason.

Use of Your Information

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
i. To provide you with information relating to our website, products or our services that you request from us.
ii. To provide you with information on other products that we feel may be of interest to you.
iii. To meet our contractual obligations to you.
iv. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.
If you do not want us to use your data for our or third parties use then you wil always have the option to object to such use.

Storing Your Personal Data

We do not store any personal data , regarding debit or credit card numbers for transactions completed over the phone or on invoice forms..

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information.
iii. To assist fraud reduction and minimise credit risks.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request.